Terms and Conditions 

Prices
All prices listed on our website exclude VAT and shipping. To get the most current prices for our products, please visit our website, www.reseller.vendora.se.
We reserve the right to change our prices due to changes in exchange rates or changes in the world market.

Warranty
Vendora Nordic is committed to providing our customers with high-quality products and excellent service. That is why we offer a 12-month warranty on our regular product line.
The warranty period begins on the invoice date, and any warranty claims must be made within this period.

Discounts
Vendora Nordic applies transparent pricing where quantity discounts are given in fixed steps, so-called graded tariffs, specified in our webshop.

Delivery methods
We offer delivery through Schenker Parcel, DHL, and UPS at a fixed price of 18 EUR excl. VAT per order. If your order value exceeds 700 EUR, you will receive free shipping.

Delivery times
Delivery time takes, on average, between 2 and 4 working days.

Deliveries
Any issues related to missing or damaged packages should be addressed to the carrier (DHL, SCHENKER, or UPS) for resolution. As the carrier is responsible for handling and transporting the package, they have the most current and accurate information regarding its whereabouts and condition.

Missing goods/products
If there are discrepancies in the contents of the products, please immediately contact logistics@vendora.se
As soon as the goods arrive at the designated delivery address, the receiver must inspect the goods for any issues, such as missing items. If any such issues are found, the receiver should notify us in writing within 14 days after the delivery date.

Transport damage
Upon receiving your delivery, be sure to inspect the products thoroughly and immediately report any damages incurred during transportation to the carrier (such as DHL, SCHENKER, or UPS). If any damages are discovered during delivery, they should be reported immediately, and if any hidden damages are discovered later, they should be reported within 14 days. In the event that the customer fails to report transportation damages in accordance with these terms and conditions, the customer will lose the right to file a claim.

Backorders/Out of stock
In the event that an item in your order is out of stock or unavailable, we will place the item on backorder. Back-ordered items will be shipped to you at no additional shipping cost as soon as they become available.
Please note that estimated availability dates are subject to change without notice. We will try to keep you informed of any delays or changes in availability.

Payment options
For credit-approved customers, we offer the option to pay via invoice.
For non-credit-approved customers, we offer the option to pay by 3D-secure credit card payments (VISA, Mastercard, and Paypal).
If you have any questions or concerns about your invoice, please contact our accounting department at invoice@vendora.se

Please note that Vendora Nordic reserves the right to correct any typographical errors on our website or any other publications issued by us.

Error on Invoice
We must be notified of any errors, inaccuracies, or discrepancies within 14 days of receiving the invoice. This includes errors in the amount, product or service description, or any other information listed on the invoice. Please note that failure to report invoice errors within the 14-day period may result in the loss of the right to claim for such errors. All invoice errors should be reported to invoice@vendora.se

Return merchandise authorization

Return of defective products
All returned products must be provided with an RMA number, which you can apply for by registering against the purchase order under “My Orders” 
Select the correct order and item from the list on the page and provide a detailed description of the error. Please note that general descriptions such as “Broken” are not sufficient. Within 48 hours, you will receive an RMA number, which is valid for 10 days from the date of issue. Once the RMA number has been issued, it should always be indicated in the reference box on the waybill. Never write directly on the product box. To ensure efficient and smooth handling, we require you to send return products on a regular monthly schedule rather than sending individual products. This allows any problems with the products to be identified and resolved in time. Items that arrive at Vendora without a valid RMA number, that do not match the issued RMA number, or that lack proper labeling, will be returned to the sender without action. The shipping cost of the returned goods will be charged to the sender. When returning a product for complaint, if the product does not exhibit the reported defects, a diagnostic fee of SEK 350 plus return shipping will be added.

Vendora Nordic reserves the right to determine whether a returned product will be repaired, replaced by an identical, equivalent product, or credited if the warranty product is discontinued.
The original packaging or shipping package approved by the carrier should be used to avoid transport damage. Transport damage caused by inadequate packaging is not included in the warranty commitment of Vendora Nordic.
Issuing an RMA number does not mean Vendora has approved your product for any measure.

Return Policy - Applicable only to customers with the right of return according to the agreement.
Returns are not accepted if sent back more than 6 months after the purchase date. For any repurchases of goods older than 6 months, up to 90% of the item's original value may be written off.Products being returned must be in the same condition as when originally delivered, without any signs of use or damage. If the product has price tags, theft protection, or similar, this will result in a complete (100%) write-off of the product value.To avoid depreciation, customers are encouraged to return products according to the above conditions.Returns must always be accompanied by a RETURN number, which is obtained by contacting your Vendora representative.Goods sent back without a valid RETURN number, or that do not match the specified RETURN number, will be returned to the sender without action. Furthermore, the sender will be charged for the return shipping.If we are required to manually process an incorrect return, an hourly fee of 1995 SEK will also be charged.

Dispute resolution
Any disputes arising in connection with the purchase of products or services shall be settled in Swedish courts in accordance with Swedish law. This applies regardless of where the parties are based or where the transaction took place. By doing business with Vendora Nordic, you accept these terms and conditions and agree that Swedish courts have jurisdiction over any disputes.

Selling through marketplaces
Without any written approval from Vendora Nordic, you are not allowed to sell our products via any marketplace such as Amazon, Fyndiq, CDON, etc.

Our mail contacts

Logistics: logistics@vendora.se

RMA: rma@vendora.se

Invoice: invoice@vendora.se

Support/Information: info@vendora.se

Sales: sales@vendora.se

Marketing: marketing@vendora.se

Press: press@vendora.se

Contact address: Vendora Nordic AB, Ladugårdsvägen, 234 35, Lomma, Sweden.

Updated 2024-05-10