Terms and Conditions 

Prices
All prices listed on our website exclude VAT and shipping. To get the most current prices for our products, please visit our website, www.reseller.vendora.se.
We reserve the right to change our prices due to changes in exchange rates or changes in the world market.

Warranty
Vendora Nordic is committed to providing our customers with high-quality products and excellent service. That is why we offer a 12-month warranty on our regular product line.
The warranty period begins on the invoice date, and any warranty claims must be made within this period.

Discounts
Vendora Nordic applies transparent pricing where quantity discounts are given in fixed steps, so-called graded tariffs, specified in our webshop.

Delivery methods
We offer delivery through Schenker Parcel, DHL, and UPS at a fixed price of 18 EUR excl. VAT per order. If your order value exceeds 700 EUR, you will receive free shipping.

Delivery times
Delivery time takes, on average, between 2 and 4 working days.

Deliveries
Any issues related to missing or damaged packages should be addressed to the carrier (DHL, SCHENKER, or UPS) for resolution. As the carrier is responsible for handling and transporting the package, they have the most current and accurate information regarding its whereabouts and condition.

Missing goods/products
If there are discrepancies in the contents of the products, please immediately contact logistics@vendora.se
As soon as the goods arrive at the designated delivery address, the receiver must inspect the goods for any issues, such as missing items. If any such issues are found, the receiver should notify us in writing within 14 days after the delivery date.

Transport damage
Upon receiving your delivery, be sure to inspect the products thoroughly and immediately report any damages incurred during transportation to the carrier (such as DHL, SCHENKER, or UPS). If any damages are discovered during delivery, they should be reported immediately, and if any hidden damages are discovered later, they should be reported within 14 days. In the event that the customer fails to report transportation damages in accordance with these terms and conditions, the customer will lose the right to file a claim.

Backorders/Out of stock
In the event that an item in your order is out of stock or unavailable, we will place the item on backorder. Back-ordered items will be shipped to you at no additional shipping cost as soon as they become available.
Please note that estimated availability dates are subject to change without notice. We will try to keep you informed of any delays or changes in availability.

Payment options
For credit-approved customers, we offer the option to pay via invoice.
For non-credit-approved customers, we offer the option to pay by 3D-secure credit card payments (VISA, Mastercard, and Paypal).
If you have any questions or concerns about your invoice, please contact our accounting department at invoice@vendora.se

Please note that Vendora Nordic reserves the right to correct any typographical errors on our website or any other publications issued by us.

Error on Invoice
We must be notified of any errors, inaccuracies, or discrepancies within 14 days of receiving the invoice. This includes errors in the amount, product or service description, or any other information listed on the invoice. Please note that failure to report invoice errors within the 14-day period may result in the loss of the right to claim for such errors. All invoice errors should be reported to invoice@vendora.se

Return merchandise authorization

Return of defective products
All products returned must be provided with an RMA number, which you apply for via email to rma@vendora.se
You will need to provide your order number, the product name or SKU number, and the reason for the return. Once your request is approved, we will provide you with an RMA number.
RMA numbers are valid for 30 days after issuance.
When submitting an RMA, we require that you send them on a regular monthly schedule rather than just one product to ensure that any issues with the products are identified and resolved in a timely manner. This allows for more efficient processing.

Goods arriving at Vendora unmarked, without a valid RMA number, or that do not comply with the RMA number will be returned to the sender without measure. The shipment of the return will be charged to the sender. Upon returning a product to Vendora for a complaint, if the product does not show the errors you reported, a diagnostic fee of 350 kr plus return shipping, will be charged.
Vendora Nordic reserves the right to determine whether a returned product will be repaired, replaced by an identical, equivalent product, or credited if the warranty product is discontinued.
The original packaging or shipping package approved by the carrier should be used to avoid transport damage. Transport damage caused by inadequate packaging is not included in the warranty commitment of Vendora Nordic.
Issuing an RMA number does not mean Vendora has approved your product for any measure.

Agreed Returns
In the event of an agreed return, the condition of the returned product must be as good as new. This means that the product should be in the same condition as when it was first received, with no signs of wear or damage. It's important to note that if the product has any price markings, theft protection markings, or similar, this will affect the product's value and may result in a write-off of 100% of the value. 
To avoid a write-off of the product value, customers are requested to return the products with their original packaging and all accessories and documentation.

Selling through marketplaces

Without any written approval from Vendora Nordic, you are not allowed to sell our products via any marketplace such as Amazon, Fyndiq, CDON, etc.

Our mail contacts

Logistics: logistics@vendora.se

RMA: rma@vendora.se

Invoice: invoice@vendora.se

Support/Information: info@vendora.se

Sales: sales@vendora.se

Marketing: marketing@vendora.se

Press: press@vendora.se

Contact address: Vendora Nordic AB, Ladugårdsvägen, 234 35, Lomma, Sweden.

Updated 2023-11-17